Answer Instagram and Facebook messages

Under Settings, Connections, find Meta and connect what you use: Instagram, Facebook Messenger, or both. Instagram needs a business or creator account. For Messenger, choose your business's Page when Facebook asks. Each Instagram account or Page connects to one business on Allpage.

New messages land in your Inbox next to texts and email, and you answer there.

Reply windows

Instagram and Messenger set when a business can reply:

• Within a day of the customer's last message, you or your assistant can reply.
• From a day to 7 days, only you can reply, by hand.
• After 7 days, you can reply once they message you again.

Let the assistant answer

Turn on Instagram or Messenger under Inbox, Channels. The assistant says it's an AI in its first reply, answers from what your website says, and passes anything else to your inbox with a reply ready. It only answers within the day.

If you remove Allpage in Instagram or Facebook settings, the connection ends. If you ask Meta to delete your data, the messages Allpage received are deleted too.

For agents

• Connecting is the owner's own step: integrations.connect answers a link for them.
• Messages arrive as inbox conversations on channel instagram or messenger. Answer with inbox.reply. It refuses past a day unless the owner replies by hand, and past 7 days always.
• channels.turnOn with channels ["instagram"] or ["messenger"] lets the assistant answer.