Keep texting, email and payments in good standing
What’s unlocked for texting, and how your texts, email and payments look to the companies that carry them. If something slips, we tell you why and what to fix before a provider acts.
Texting unlocks in steps. Reminders and confirmations text as soon as carriers approve your number. Newsletters and offers by text unlock once your website is live, your number is approved, customers can agree to marketing texts, and you’ve been open a week. The checklist shows what’s done, what’s left and how many days to go.
We watch a few numbers for you: emails that bounce or get marked as spam, texts that get a STOP reply or that carriers don’t deliver, and card disputes and refunds. Each needs enough sends or charges before it counts, so one complaint in a handful of emails changes nothing.
Healthy means nothing to do. Watch means a number is creeping up: the card says which and what to change. At risk means it’s close to the line where providers step in. Paused means we stopped marketing on that channel for you: newsletters and offers wait, and confirmations, reminders and receipts keep going.
To turn a paused channel back on, fix what the card says and tell us what you changed. It comes back at At risk, and moves back to Healthy after a clean week at each step. A payments pause holds renewals until we’ve reviewed it with you; one-time payments, refunds and answering disputes keep working.
In Oklahoma and Florida, customers agree to marketing texts by ticking a box. We use the checkbox everywhere by default.
For agents
Read it with trust.status: per capability (texting, email, payments) its level (new or unlocked), limits, unlock (summary, done, total, requirements each with done, detail, countdown and action) and risk (state: healthy, watch, at_risk, paused; reasons; fix; action). worst is what Today shows. Set the opt-in with trust.setTextOptIn (capture: checkbox or keyword, optional words; keyword is refused in OK and FL). trust.resume is the owner’s own on Settings, Security and activity: calling it answers needs: portal with a link for them. A send on a paused channel answers needs: paused with the fix in unlock.steps; a marketing text before texting unlocks answers needs: limit with the steps left.