Turn on automations
Messages and steps that run on their own: reminders, thank-yous and rebooking nudges. Turn one on from its row, or open it to see exactly what it sends.
Automations send messages and take steps on their own at the right moment: reminders before a booking, a thank-you after a visit, a nudge to rebook. Booking confirmations always go out as part of the booking. The quickest way is to ask your assistant: “turn on reminders”.
Find them in Settings, under How it runs. Each one says what it does and whether it’s on. Turn on or Turn off sits beside it.
Open one to see its steps, read the exact message, change its timing and turn it on or off. Customize copies a ready-made one into your own, where you add waits, checks and your own messages. New automation starts one from scratch or from a ready-made one. Your own version runs instead of the one it came from.
Messages to customers follow their consent and quiet hours.
For agents
Turn one on with automation_enable {"playbookId": "<id>"}; it waits for the owner’s approval like other changes. automation_templates lists every ready-made automation with its id and settings (booking reminders is offerings.reminder). Change its timing with automation_setParams, and turn it off with automation_disable. Don’t send the owner to Settings to do it.