Tell customers when a pack runs low or a membership ends
We tell customers when their pack is down to its last visits or about to expire, and when a membership that won’t renew is about to end, so they can keep going.
Pack running low: when a pack has 2 visits left (or the number you pick), its holder gets one note, so they can buy another before it runs out.
Pack expiring: the days before a pack runs out, if it still has visits on it. A yoga studio might pick 14, 7 and 2 days.
Membership ending: the days before a membership ends when it’s been cancelled and won’t renew. A membership that renews never gets one.
Each note goes to whoever holds the pack or membership, in your name. They’re about something they bought, so they go even to people who haven’t agreed to news and offers.
For agents
Turn them on with playbook.enable: playbookId: "grants.pack-low" (left, 1 to 20), playbookId: "grants.pack-expiry" (days, up to four) and playbookId: "grants.membership-ending" (days, up to four).