Answer customers on your website
An Ask us button on your website that answers customers from what your site says. It can draft replies for you to send, or handle routine questions and pass the rest to you.
This puts an Ask us button on every page of your website that answers for your business. Choose:
- Off
- Draft replies: it drafts, you send from your inbox
- Handle routine questions: it answers from what your website already says, and passes anything else to you
It only knows what a visitor can see, and it signs customers in before it touches their bookings. Anything it can’t answer lands in your inbox with a suggested reply.
Only you can change the setting, under Website, Ask us.
For agents
The screen is Website, Ask us (customer-agent.settings, customer-agent.setMode, which only the owner runs in the owner app).